Orders placed on Freecart can be cancelled only under the following conditions:
Before Restaurant Acceptance:
If the restaurant has not accepted the order, cancellation is possible, and a full refund will be initiated.
After Restaurant Acceptance:
Once the restaurant starts preparing the food, cancellations will not be possible.
In case of special circumstances (restaurant unable to fulfill order), the amount will be refunded.
Delivery Partner Assigned:
Once a delivery partner has been assigned and food is in preparation, cancellations will not be allowed.
Note: Refunds for eligible cancellations will be processed within 5–7 business days.
For assistance, please contact support@bhishmaalloys.com.
